Booking & Cancellation Policy
Last updated: September 30, 2026
Reserving your date
A 50% deposit is required to reserve your session. Your date is confirmed only once the deposit is received.
After we agree on a date and time, I'll send you a payment link. Your date is held for 48 hours; if the deposit isn't received by then, the date is released and becomes available to other clients.
How to pay the deposit
- Payment link (Mercado Pago): accepts credit and debit cards from any country.
- SPEI bank transfer, if you have a Mexican bank account.
All prices are in US dollars. Payment links are issued in Mexican pesos at the exchange rate of the day the link is sent, so your bank may show a slightly different amount in your currency.
The balance
The remaining 50% is paid on the day of your session, either in US dollars cash or in Mexican pesos at that day's exchange rate, by payment link or SPEI. Your gallery is delivered once the balance is paid.
Cancellations
- More than 24 hours before your session: your deposit is refunded, minus the processing fee charged by the payment platform. Deposits paid by SPEI are refunded in full.
- Within 24 hours of your session: the deposit is non-refundable.
Refunds are issued in Mexican pesos, for the same amount originally charged.
Changing your date
You can reschedule once, as long as you ask more than 24 hours before your session. Your deposit carries over to the new date, which must be within 3 months of the original one. A change requested within 24 hours of the session is treated as a cancellation.
Weather and cancellations on my side
If I need to move your session because of rain, a storm, or unsafe conditions, we'll find a new date and your deposit carries over with no penalty. If I have to cancel for illness or any other reason on my side and we can't find a new date that works for you, your deposit is refunded in full.
Bookings through Airbnb, Viator or GetYourGuide
Sessions booked through these platforms follow that platform's own payment and cancellation policy, not this one.
Questions
Questions about your deposit, balance, or a date change go to the contact page, by WhatsApp or email.